Delivery Policy
1. General Information
All Cosmetics orders are subject to stock availability. If any item is not available in the stock at the time of purchase, will be notified and a refund will be processed upon customers confirmation. Kindly refer to Refunds and Cancellations section in our Terms and conditions page.
2. Delivery Location
Items offered on our website are available for delivery to most locations in UAE and internationally. Any order outside of our 3rd party delivery area will not be processed and the customer will be refund acc
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [2 to 4] business days of the date of your order. Business day mean Saturday to Thursday, except holidays.
Please note we do not ship on [Fridays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.] –
Delivery: Office Address- 09:00 AM to 05:00 PM; Home Address – 09:00 AM to 06:00 PM
- Call Before delivery
- Direct Delivery
- Cash on Delivery (COD)
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Duties and Taxes will be charged extra according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at 600545456 / 00971 (0)42530300. (TAT can be mentioned, in 24 hours from the delivery)].
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at 600545456 / 00971 (0)42530300.